![]() The Slack bot approach, on the other hand, provides for a seamless experience and also precludes the need to constantly poll for new messages. It would have been cumbersome to have all visitors chat in the same channel, or require Slack users to prefix all messages with a command word. However, I found that too limiting because outgoing webhooks only trigger in a specific channel, or for messages prefixed with a certain word. Another approach I considered for this purpose was outgoing webhooks. Once Slack chat module is installed, the Node.js server application (part of Node.js integration module) acts as a Slack bot that's constantly online and processes events coming from Slack. The module depends on Node.js integration module to deliver messages to the visitor in real-time. The module creates a channel in Slack for each visitor, so multiple people in Slack can join or oversee the conversation. This can allow you to provide live chat customer support to your visitors directly from Slack, without having to log in to the Drupal site. Using Slack chat module, you can add a chat widget to your Drupal site that your visitors can use to chat with users in Slack. As a result of the joy of working the Slack API, Slack chat module was born to serve as a proof of concept for embedded Drupal-to-Slack chat functionality. As a matter of fact, their API is among the least restrictive ones in my experience. Not only does it have a very pleasant interface, but it also offers great ways to integrate it with your application. Since we switched to Slack as the primary means of communication at work, Slack has grown to be my favorite chat application.
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